Hot tub service at Big White Ski Resort

Alpine service is not valley service. At 1,750 metres the mountain spends weeks below -20°C, and a tub that would coast for days in Kelowna can lose its heat overnight up here. Snow load packs down on covers until the foam waterlogs and sags, power flickers during storms, and roads and driveways drift in fast enough that a visit has to be planned around access, not just around the water.

Response time is the whole job. A guest who checks in at 4pm walks straight to the deck, they've paid for the tub, and a cloudy or lukewarm one is the review you live with all season. That's why we work off your booking calendar instead of waiting for a call, and why we hold a 2-hour response on any turnover that isn't right. See the full-season hot tub packages on our homepage for exactly what each visit covers.

A tired cover is the most expensive thing on a Big White property. Once the foam is saturated, the heater runs almost continuously through January and February, and the difference shows up as hundreds of dollars of hydro over a single season. Before you count the shortened heater life. We check cover condition on every visit, clear snow load, and tell you when replacement is cheaper than running it another winter.

Every visit ends the same way: a photo of the tub and the water readings texted to you, wherever you are. Owners with several units usually move to our hot tub program for Big White property managers, which handles per-unit reporting and calendar sync across a whole portfolio.