Hot tub maintenance & repairs at Big White, BC
At Monashee Hot Tub Service, we touch everything that involves hot tubs.
If you need full season maintenance to make sure you or your guests can enjoy a nice tub after a day on the slopes, we got you covered.
If your tub stops heating suddenly, loses pressure in the jets or starts leaking, we got you covered as well.
Hot tub maintenance
Full-season water care means the tub is looked after from startup in November through shutdown in April — chemistry, filters, covers, freeze-watch and a written record of every visit. You never buy chemicals, test strips or figure out why it won't heat.
What we do every visit
- Test and balance the water
- Sanitizer dosed and checked so it holds until the next visit.
- Skim the surface, wipe the shell line and clear debris.
- Filter pulled, rinsed or swapped as needed.
- Cover condition checked and snow cleared off the lid and access.
- Photo of the tub and the water readings texted to you.
What Big White adds
Cold snaps
The mountain spends days below -20°C. Every tub on our list gets a freeze check within 24 hours of a cold snap, automatically, without you asking.
Waterlogged covers and snow load
Packed snow saturates cover foam until the heater runs almost non-stop. We clear the load every visit and tell you when replacement is cheaper than another winter of hydro.
One flat price. Everything included. Pick your package.
The Guest-Ready
- Startup and shutdown
- Water care twice a week minimum, usually 3 to 4 times a week on heavily booked properties
- Check-in and check-out inspections on every booking — clean, balanced, 100°F before your guest arrives
- Synced to your booking calendar — new reservation appears, guest-ready check gets scheduled. You never have to tell us a guest is coming. (We only see dates, nothing else)
- All chemicals included, plus two new standard filters per season
- Two full water changes included per season
- Automatic freeze-watch: below -20°C, checked within 24 hours — you don't have to call
- Photo + water readings texted to you after every single visit
- A direct line to us, 7 days a week — the people who service your tub, not a dispatcher
The Worry-Free Winter
- Startup and shutdown
- Routine water care weekly, all season
- Extra visits when the water or the weather calls for it — cold snaps, heavy-use weekends, post-water-change checks at no charge
- Arrival-ready on request: text us before you drive up and you get a clean, balanced, 100°F tub when you walk in
- All chemicals included, plus two new standard filters per season
- One full water change included per season
- Automatic freeze-watch: below -20°C, checked within 24 hours — you don't have to call
- Photo + water readings texted to you after every single visit
- A direct line to us, 7 days a week — the people who service your tub, not a dispatcher
Hot tub repairs
When your tub stops heating, loses jet pressure or starts leaking, we come out, find the fault and fix it. You get a quote before any work happens, and nothing gets ordered without your say-so.
Nothing is ordered or replaced without a written quote and your approval. No surprise invoices.
All rates plus GST and PST.
What we repair
- Pump replacements
- Full Heater Assembly Replacements
- Blowers and ozonators
- Jets and accessible plumbing
- Filter housings
- Cover replacement
What we don't
- —Electrical beyond the tub's own equipmentAnything at the panel, the disconnect or the property wiring needs a licensed electrician.
- —Warranty-covered repairsCovered repairs on a tub still under warranty have to go through the manufacturer's authorised technician. We diagnose it, make the call and organise the visit. The tub stays where it is and you don't chase anyone.
- —Structural repair to the shell or cabinetCracked acrylic and cabinet framework are specialist work. We'll tell you what's wrong and who does it.
Our Guarantees
The Guest-Ready Standard
Every check-in, your tub is clean, balanced and 100°F verified, photographed and texted to you before the guest arrives — any turnover that misses it is on us, free, with a 2-hour response.
The Freeze-Proof Guarantee
Below -20°C, every tub on our client list is checked within 24 hours automatically, and a frozen tub under our full-season care means your next season is free.
The 30-Day Out
First 30 days of service, any reason, pro-rated refund — no questions asked.
Reserve your spot for winter 2026–27.
Send us the address and we'll come back with a start date the same week.
Or skip the form — call or text 438-826-5508. You'll reach the people who service your tub, not a call center. You can reach us by email too at info@monasheehottub.ca.