The hot tub sells the booking.
We make sure it delivers.
Full-season hot tub maintenance for Big White homes and rental properties. Clean, balanced, and 100°F before every check-in, all chemicals and filters included, one flat price. You get proof after every visit and never think about it again.
One bad review costs more than a season of maintenance.
Guests book ski chalets for the hot tub, and they mention it in the review either way. One green, lukewarm or cold tub turns a five-star stay into a three-star review and on Airbnb, your listing wears that review for years.
Most owners find out the same way their guests do: at check-in, on a Saturday, at -20°C. By then it's a refund, an apology, and a scramble to find someone who picks up.
The review nobody wants
Beautiful chalet and a great location, but the hot tub was cloudy when we arrived and never got properly warm. It was the main reason we booked... The owner was apologetic and issued a partial refund but we'll stay somewhere else next time.
Illustrative example.
We make sure it never gets that far.
Every package is built on the same things.
Checked before every guest arrives
For rentals, we sync to your Airbnb or VRBO calendar and build the week around your check-ins. You never have to tell us a booking is coming.
For owner-use, text us before you drive up and it's ready when you walk in.
We're already coming
Scheduled water care every week of the season, whether anything is wrong or not. Guest-Ready is a minimum of twice a week; Worry-Free Winter is weekly, with extra visits when the water or the weather calls for it.
Cold snaps trigger us, not you
Below -20°C, every tub on our list gets checked within 24 hours automatically, without you asking. Freeze damage is the one thing that turns a season into a repair bill.
Both packages include all of this. The difference is how often we come, and how much is included.
You see every visit. From anywhere.
After each service, we text you: photo of your tub, temperature, pH readings and anything that needs attention. You'll know your property is guest-ready from Vancouver, Calgary, or a beach in Mexico. No portal, no app, no login — just proof, delivered.
Big White locals, ready to serve you and your guests.
We're Gabriel and Julie, we live at Big White all winter, and we've been looking after hot tubs on this mountain the last few years. We know what -20°C nights, heavy snow loads, and back-to-back check-in do to a tub. That's also how a 2-hour response and a 7-day-a-week availability are actually possible. Your gate codes and keys stay with two named, insured locals, not a rotating crew.
One flat price. Everything included. Pick your package.
The Guest-Ready
- Startup and shutdown
- Water care twice a week minimum, usually 3 to 4 times a week on heavily booked properties
- Check-in and check-out inspections on every booking — clean, balanced, 100°F before your guest arrives
- Synced to your booking calendar — new reservation appears, guest-ready check gets scheduled. You never have to tell us a guest is coming. (We only see dates, nothing else)
- All chemicals included, plus two new standard filters per season
- Two full water changes included per season
- Automatic freeze-watch: below -20°C, checked within 24 hours — you don't have to call
- Photo + water readings texted to you after every single visit
- A direct line to us, 7 days a week — the people who service your tub, not a dispatcher
The Worry-Free Winter
- Startup and shutdown
- Routine water care weekly, all season
- Extra visits when the water or the weather calls for it — cold snaps, heavy-use weekends, post-water-change checks at no charge
- Arrival-ready on request: text us before you drive up and you get a clean, balanced, 100°F tub when you walk in
- All chemicals included, plus two new standard filters per season
- One full water change included per season
- Automatic freeze-watch: below -20°C, checked within 24 hours — you don't have to call
- Photo + water readings texted to you after every single visit
- A direct line to us, 7 days a week — the people who service your tub, not a dispatcher
Vacation Coverage
Not ready for a full season? We also cover tubs short-term while you're away. 1 check per week, chemicals included, freeze-watch, and photo updates after every visit, from $60/week.
Text or email us your dates. Subject to availability.
Hot Tub Repairs
Pumps, heaters, control packs, jets and covers — repaired on site.
Diagnosis is included on a scheduled visit, and nothing gets ordered without a written quote.
See the repair details and rates.
The Monashee Guarantee
These aren't promises. They're standards with money behind them.
The Guest-Ready Standard
Every check-in, your tub is clean, balanced, and 100°F verified, photographed, and texted to you before the guest arrives. That's the standard, and we put money behind it: any turnover that doesn't meet it is on us, free, with a 2-hour response.
The Freeze-Proof Guarantee
Below -20°C, every tub on our client list gets checked within 24 hours automatically, that's how tubs don't freeze.
The 30-Day Out
Prepaying for a season shouldn't feel like a bet. First 30 days of service, any reason, pro-rated refund. No questions asked.
How it works
- 01
Reserve your spot
Fill the 2-minute form below, or call or text us directly. We'll send the service agreement and confirm your startup date.
- 02
Startup from November 1st
Your hot tub is filled, heated, and properly balanced before opening day, so it's ready when the season begins.
Prefer a later startup? We can schedule it around your plans.
- 03
Forget it exists
Service runs November 1st through lift close. You get texts. Your guests get a hot tub. That's it.
Reserve your spot for winter 2026–27.
Or skip the form — call or text 438-826-5508. You'll reach the people who service your tub, not a call center. You can reach us by email too at info@monasheehottub.ca.